1. Scope and Controller Information
This Privacy Policy explains how ProBikers processes personal data when you use our app, website, support channels, and connected in-car experiences (including Android Auto and Apple CarPlay integrations).
2. Data Categories We May Process
- Account and profile data: Display name, profile photo, account identifiers, sign-in metadata.
- Communication and activity data: Chat metadata, channel participation, event participation, moderation/report activity.
- Location and ride context data: Location and movement context used for maps, follow mode, navigation, and safety features when enabled.
- Content you provide: Uploaded media/files, support submissions, and report evidence.
- Device and diagnostics data: Device model, app version, crash logs, performance diagnostics, connectivity state.
- Notification and linking data: Push-token state, notification metadata, and deep-link context.
- Legal and compliance records: Rights requests, abuse reports, and lawful request handling records.
3. Permissions and Optional Access
Depending on features you use, ProBikers may request permissions such as location, microphone, notifications, camera, and contacts (where applicable). You can manage permissions through your device settings at any time.
4. Why We Process Data
- Provide core app functionality and account services.
- Enable rider communication, channels, events, maps, follow mode, and safety workflows.
- Maintain security, integrity, abuse prevention, and policy enforcement.
- Investigate incidents, debug reliability issues, and improve product quality.
- Comply with legal obligations and respond to valid legal process.
5. Legal Bases (Where Applicable)
Depending on your location, we rely on legal bases such as contract necessity, legitimate interests, consent, and legal obligations.
6. Sharing and Recipient Categories
We may share personal data with service-provider categories needed to operate ProBikers, such as hosting, communication, storage, mapping, weather, diagnostics, attribution/analytics, and notification infrastructure.
We may also disclose data to advisers, regulators, or authorities when legally required or to protect rights, safety, and platform integrity.
7. Retention
We retain data for as long as needed for service delivery, security, legal compliance, dispute handling, and fraud/abuse prevention. Retention periods vary by data category and legal requirement.
8. Account Deletion and Data Removal
You may request account deletion in-app or by email. We delete associated data unless retention is legally required. See Account Deletion & Data Removal.
9. International Transfers
Your data may be processed outside your country of residence. Where required, we use lawful transfer mechanisms and safeguards. See International Data Transfers.
10. Your Rights
Depending on your region, you may have rights to access, correct, delete, restrict, object, withdraw consent, and request portability.
- EEA/UK/Switzerland: GDPR/EEA/UK/CH Rights
- California: CCPA/CPRA Rights
11. Children
ProBikers is not directed to children below the applicable minimum age. See Children's Privacy Policy.
12. Security
We apply technical and organizational safeguards intended to protect personal data. No system is completely secure, and users should also help protect their accounts and devices.
13. Automated Decision-Making
We may use automated checks for fraud, abuse prevention, and service safety. Where required by law, you can request human review of significant decisions.
14. Policy Changes
We may update this policy as features, legal requirements, or operational practices evolve. Updates become effective when posted with the updated date.
15. Contact
For privacy requests or questions, contact admin@pplsttech.com.